{"id":414,"date":"2022-06-11T12:42:09","date_gmt":"2022-06-11T10:42:09","guid":{"rendered":"https:\/\/www.rubusamoenus.com\/faqs\/"},"modified":"2022-10-26T09:26:18","modified_gmt":"2022-10-26T07:26:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.rubusamoenus.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row css=”.vc_custom_1654940413724{margin-top: 100px !important;}”][vc_column][vc_column_text css=”.vc_custom_1654943786940{margin-top: 20px !important;}”]\n

Home<\/span><\/a> | FAQs<\/p>\n[\/vc_column_text][vc_custom_heading text=”“FAQs“” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][vc_column_text el_class=”subtitle” css=”.vc_custom_1665137984532{margin-top: -50px !important;margin-bottom: 0px !important;}”]\n

Frequently Asked Questions<\/p>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1666079165695{margin-top: 30px !important;}”]\n

WHAT MATERIAL DO YOU WORK WITH?
\n<\/span><\/strong>
\nMost Of My Work Is Made Of 925 Silver (Some Parts Can Be 999 Fine Silver).
\nI Purchase The Silver Sheets And Wires I Use (As Well As Other Semi-Finished Components) From Internationally Renowned Sellers To Guarantee The Quality Of My Items.
\nEach Silver Jewel Is Legally Hallmarked With A 925 Punch Recognized By My Country And Hallmarked With My Exclusive Manufacturer Code (This Is Issued By The Dedicated Office And Legitimizes Me In The Processing And Sale Of This Precious Metal).
\nBoth These Marks Are Mandatory In Italy, So Buying From Me You Are Sure Everything Is Done According To The Law.
\nHowever, I could choose to include other metals or materials in my works, so please make sure to always read the product description carefully before purchasing.<\/p>\n

How much is shipping?<\/span><\/strong><\/p>\n

I Mainly Use Two Couriers For Shipping: GLS And DHL.
\nThe Cost Is Higher Than The Regular Mail Plan Offered By My National Shipping Service, But Guarantees A Much Faster And Safer Delivery And A More Timely Tracking Update.
\nThe Cost Of Shipping Varies According To The Country Of Destination And Will Be Calculated At Checkout.<\/p>\n

Do You Ship To P.O.Boxes?
\n<\/span><\/strong>
\nUnfortunately None Of My Couriers Accept PO Box Shipments
\nPlease Enter A Residential Or Business Address Correctly At Checkout. I Will Be Forced To Cancel Any Order Containing P.O.Boxes In The Address.<\/p>\n

Will I have to pay customs duties on my order?
\n<\/span><\/strong>
\nI’m Located In Italy (Europe) So If You Are In The European Union You Won’t Have To Pay Extra Fees, But If You Are Outside EU You Will.
\nPlease Notice Custom Clearence Fees Are Something Out Of My Control. Payment Of The Tax And Customs Clearance Of The Package Will Be The Responsibility Of The Recipient.
\nFor Law I Have To Declare Products Details And Costs On The Custom Forms.
\nIf You Want To Have An Idea Of Import Fees For Your Country You Can Check Online Before Placing Your Order (Some Websites Calculate Them For You).<\/p>\n

HOW LONG WILL I HAVE TO WAIT TO GET MY ORDER?
\n<\/span><\/strong>
\nDelivery<\/strong> Times Vary Depending On The Destination And Shipping Method.
\n(Shipping<\/strong> times are instead specified in the product description ex. for the made to order items)<\/p>\n

-ITALY: Shipping Method Available: GLS 0r DHL Courier.
\nArrival Time 24-48 Hours On Average It May Take Longer For Islands Or Locations That Are Difficult To Reach.<\/p>\n

-EUROPE: Usually 2-5 Working Days By Courier<\/p>\n

-WORLDWIDE: Usually Within A Week (Working Days) By Courier<\/p>\n

Your Order Will Be Shipped<\/strong> Within One Week After Your Purchase.
\nThis time is in addition to the delivery time.
\nI take care of everything personally, and I really want to make sure I have the time to prepare the packages in the best possible way.<\/p>\n

CAN I RETURN\/EXCHANGE AN ITEM?<\/span><\/strong><\/p>\n

Being a very small company, I cannot afford to manage returns only for a change of mind (like the big marketplaces do), so please read the product description carefully and, for rings, check your size in time, before buying.
\nJust In Case The Item Arrives In Conditions Other Than Those Described (Damaged, Size Different From That Declared ..) Please Contact Me Immediately! Together We’ll Find the Best Solution.<\/p>\n

[Tutti gli ordini sono comunque soggetti alle politiche di commercio elettronico dell’UE. Pertanto, hai la possibilit\u00e0 di chiedere l’annullamento dell’ordine, se non ancora spedito (tranne articoli personalizzati o in saldo). Oppure puoi chiedere un reso e un rimborso (tranne per articoli personalizzati o in saldo) fino a 14 giorni dopo aver ricevuto il pacco.
\nQualsiasi costo di spedizione per la restituzione sar\u00e0 a tuo carico.
\nEventuali commissioni dovute al metodo di pagamento scelto (ex. Paypal) saranno detratte dal rimborso, poich\u00e8 trattenute da terzi.
\nSi prega di notare inoltre che il rimborso verr\u00e0 emesso solo dopo aver ricevuto l’articolo indietro e averne verificato le condizioni.]\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1654940413724{margin-top: 100px !important;}”][vc_column][vc_column_text css=”.vc_custom_1654943786940{margin-top: 20px !important;}”] Home | FAQs [\/vc_column_text][vc_custom_heading text=”“FAQs“” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][vc_column_text el_class=”subtitle” css=”.vc_custom_1665137984532{margin-top: -50px !important;margin-bottom: 0px !important;}”] Frequently Asked Questions [\/vc_column_text][vc_column_text css=”.vc_custom_1666079165695{margin-top: 30px !important;}”] WHAT MATERIAL DO YOU WORK WITH? Most Of My Work Is Made Of 925 Silver (Some Parts Can Be 999 Fine Silver). I Purchase The Silver Sheets And […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-414","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - Rubus Amoenus<\/title>\n<meta name=\"description\" content=\"Do you have any questions for me? Here you will find the answers to the questions most requested by my magpies!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rubusamoenus.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Rubus Amoenus\" \/>\n<meta property=\"og:description\" content=\"Do you have any questions for me? 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